Lazada Expands Singapore Hub As Alibaba Boosts Crossborder Ecommerce

Lazada Expands Singapore Hub As Alibaba Boosts Crossborder Ecommerce

Lazada officially launched its Singapore overseas warehouse, providing local warehousing and delivery services to all merchants, enabling ultra-fast order fulfillment within 24 hours. Simultaneously, Alibaba.com has upgraded after-sales service standards for the machinery industry, clarifying service timelines and improving response speed. These initiatives aim to help cross-border e-commerce sellers reduce costs, increase efficiency, and seize market opportunities. The upgraded after-sales service focuses on clear service timeframes to improve response speeds for international buyers and sellers.

01/04/2026 Logistics
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Amazon Sellers Gain Tools to Fix Ratings Listings

Amazon Sellers Gain Tools to Fix Ratings Listings

This article recounts the author's experience of successfully refreshing and merging variant ratings through multiple contacts with Amazon customer service. It highlights the varying levels of competence among Amazon customer service representatives and shares practical tips on effectively utilizing customer service resources to solve operational problems. These tips include persistence, exploring different contact channels, clearly describing the issue, and making reasonable use of available resources. The author reminds sellers to focus on improving product quality while seeking customer service assistance.

01/04/2026 Logistics Industry Insights
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Amazon Sellers Targeted by Ecommerce Scam Services

Amazon Sellers Targeted by Ecommerce Scam Services

This article exposes the inside story of the "rip-off scheme" of Amazon appeal service providers. It reveals how service providers claiming "ten years of experience" on platforms like Douyin deceive sellers through false advertising, high prices, and ineffective services. The article reminds sellers to be vigilant and rational when choosing service providers, to sign contracts, and to be wary of "gurus" on social media to avoid being scammed. It serves as a guide to navigate the Amazon appeal process safely and avoid falling prey to unscrupulous service providers.

12/29/2025 Logistics Industry Insights
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Amazon Extends SAFET Refund Protection to European Sellers

Amazon Extends SAFET Refund Protection to European Sellers

Amazon's European CSBA (Customer Service by Amazon) service has been significantly upgraded with the addition of the SAFE-T Claim feature. This provides self-fulfilled sellers with a channel to appeal refund disputes, effectively protecting their rights. This article details the CSBA service, the SAFE-T Claim mechanism, and analyzes the suitability of CSBA for different types of sellers, helping them make informed decisions. It empowers sellers to navigate refund disputes and leverage the benefits of CSBA for enhanced customer service and protection against unfair claims.

01/04/2026 Logistics Industry Insights
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Douyin Shop Expands Services to Boost Merchant Growth

Douyin Shop Expands Services to Boost Merchant Growth

Douyin Store launches "Worry-Free Service" providing one-stop warehousing, quality inspection, and customer service for merchants with existing inventory. This helps improve store experience scores and gain more traffic support. After activation, products will benefit from excellent logistics and customer service satisfaction, making it suitable for merchants with existing inventory or complete supply chains. The platform also introduces experience score and logistics score exemption policies, encouraging merchants to seize the opportunity and achieve explosive sales growth. This service aims to facilitate smoother operations and better performance for participating stores.

12/30/2025 Warehousing
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Amazon Germany Introduces Click Collect for Seller Growth

Amazon Germany Introduces Click Collect for Seller Growth

Amazon Germany has launched a "Click & Collect" service, allowing third-party sellers to offer same-day in-store pickup to nearby customers. This initiative aims to increase foot traffic, attract new customers, strengthen customer engagement, and enhance store visibility. The service is expected to help sellers expand their local market presence. However, the ultimate impact of this service remains to be seen and will depend on market adoption and customer response.

01/04/2026 Logistics
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APL Shanghai Streamlines Booking with Updated Contact Info

APL Shanghai Streamlines Booking with Updated Contact Info

This article addresses the difficulty in finding APL Shanghai Shipping Company's phone number, providing the latest and most effective contact methods, including customer service hotline, voice information service, and electronic container release website. It emphasizes that the customer service hotline 021-26105988 is the most efficient way to resolve issues, and reminds users to pay attention to the timeliness of online information. This helps foreign trade practitioners book freight efficiently.

08/23/2025 Shipping Company Encyclopedia
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Chatgpt Transforms Ecommerce Customer Support with AI

Chatgpt Transforms Ecommerce Customer Support with AI

ChatGPT enhances efficiency and reduces costs in e-commerce customer service. The future of customer service will be more intelligent, personalized, and integrated across multiple channels. ChatGPT's ability to automate responses and handle routine inquiries frees up human agents to focus on complex issues, leading to improved customer satisfaction and reduced operational expenses. As AI technology advances, we can expect even more sophisticated and seamless customer service experiences.

01/04/2026 Logistics Industry Insights
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Ningde Innovates Oversized Package Delivery Logistics

Ningde Innovates Oversized Package Delivery Logistics

Ningde's oversized express delivery service offers a novel solution to large item transportation challenges with its efficiency, convenience, and reliability. By optimizing processes, improving service quality, and utilizing advanced technologies, it significantly reduces transportation time and costs. The key future trends include: intelligentization, green practices, customization, and collaborative efforts. This service aims to provide a seamless and cost-effective solution for transporting large and bulky goods in and out of Ningde.

12/30/2025 Logistics
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